We hold the following personal information:
We hold and use photographic images and provide access to such images to the customer who, or business which, took the relevant photographic image. This permits us to process new and repeat orders. The customer who, or business which, took the relevant photographic image are likely to provide access to such photographic images to his, her or its relevant customer. We, however, only process and store photographic images as instructed by the customer who, or business which, took that image.]
We hold and use information which you provide to us for our own administrative, sales, marketing and product development purposes. In particular, holding payment information permits us to process new and repeat orders. Depending on information which you have provided to us, we may contact you by letter, e-mail, fax, telephone or SMS. If you would rather not be contacted by us, please let us know at the address noted below. We use information obtained by us through users visiting this website for our own administrative, sales, marketing and product development purposes and to personalise this website for each user. Unless we have your prior consent, we shall not sell, rent, trade or share any personal information which we hold except that:
We will not hold on to any personal information for any longer than is reasonably necessary for the purposes noted above.
We undertake to process the personal information which we collect in accordance with the applicable laws on data protection in force in England from time to time. We have strict security procedures covering the storage and disclosure of your information (although we do not warrant that this is the case) in order to prevent unauthorised access. This means that we may ask for proof of identity before disclosing personal information to you.
We hold computerised and electronic personal information on computers or CD-ROMs held at the address noted below. We also hold tangible (or ‘hard copy’) personal information at the address noted below. From time to time, certain CD-ROMs or tangible (or ‘hard copy’) personal information may be transported by us to or from the address noted below. This website contains links to other websites, equally, other websites may provide links to this website. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you to read the privacy policies, if any, of each and every website which you use. Please note that the Internet is not a secure medium.
When submitting personal information to us using the Internet, your details may not be secure from access by third parties. The submission of personal information to us using the Internet is therefore made at your own risk. You are entitled in law to receive a copy of personal information or data about you which is held by us on payment of £10 (or such other sum as may be prescribed by law from time to time). We will also, on written request from you, amend any personal information which we hold about you. Where we amend the personal information which we hold about you, we will generally retain a copy of the previous version for our records. However, as noted above, we will not hold on to any personal information for any longer than is necessary for the purposes noted above.
Our Contact Details:
1 Hellesdon Park Road,
Hellesdon Park Industrial Estate,
Norwich, Norfolk NR6 5DR
Tel: +44 (0)1603 256999
If you are under 18 years old, you must provide us with the name and address of your parent/ guardian. We will let them know that you are providing us with personal information and obtain any consent from him/ her.
We operate a policy of 100% opt-in marketing. The contact details you provide (such as your telephone number, fax number, postal address and email address) may be used by us to send you information about products and services. Your contact details may be provided to third parties for the purposes of direct marketing. Your contact details will only be used in this way if you have previously indicated your consent to receiving messages.
You may opt-out from receiving such messages from us at any time by sending an email to Contactus@smileyhippo.com with the word ‘UNSUBSCRIBE’ in the subject or by writing to the address above. Where you have consented to receiving such message from third parties you will need to contact those third parties to opt-out of receiving such messages from them. All marketing messages sent to you by us will contain a statement re-iterating these instructions as to how to opt-out.
This website makes use of “cookies”. Cookies are data that a website transfers to a user’s hard drive for records-keeping purposes. Cookies, which are industry standard and are used by most websites, including those operated by us, can facilitate a user’s ongoing access to and use of a site. They allow us to customise this website to your needs and process your orders. If you do not want information collected through cookies, most web browsers allow you to deny or accept the feature. Refer to the documentation for your browser for instructions on how to prevent websites using cookies on your computer. However, you should note that cookies may be necessary to provide you with some features of this website.
We are committed to protecting your privacy and security. Whenever you provide personal information, we will treat that information in accordance with this policy, current UK Data Protection legislation and Internet best practice.
We never sell your details to anyone else. If personal information is needed for an additional purpose, we will always ask you to agree at collection. If you have already supplied us with personal information, you can change your instructions at any time.